Single Board Computers Industrial Workstation
PC/104 Products Chassis Products
Panel PCs Backplanes
Display Panels Peripherals

 

  One Year Warranty
   
  Alcom products are warranted to be free from defects in materials and workmanship
  for a period of one year from the date of shipment when used under normal operating
  conditions. The obligation of Alcom arising from the warranty claim shall be limited to,
  at Alcom's option, repair or replacement of any product which proves to be defective
  within the the terms and scope of the warranty.Alcom must be notified of this defect
  within the warranty period. The product should be returned to Alcom freight prepaid;
  please refer to Returning Items to Alcom for instructions on return procedures.The
  repaired or replaced product will be returned to the customer freight prepaid via UPS
  Ground unless otherwise agreed.
   
   
  Returning Items to Alcom
   
  When returning products to Alcom, please contact us for a Return Material Authorization
  (RMA) number. On the sipping documents, please note the following:
 
  • RMA number
  • Customer contact
  • Production description and serial number
  • Problem description
  Package the product in an antistatic bag, provide ample packing, and ship prepaid to Alcom. Please do not return product without an RMA as this will cause delays in processing the return. Out-of-Warranty work will be charged on material and service time basis. If requested, we will provide a quotation for the repair before proceeding.